Frequently Asked Questions | EZ Bounce New England

FAQs

Please note that we do require a Minimum Payment up front upon checkout that is not refundable, but will be credited toward the full balance. If you cancel within the 7 days prior to the event, we will retain that Minimum Payment in a Raincheck, good for one full year toward a future event. If you cancel before the 7 days leading up to the Event, your full balance can be refunded or placed in a Raincheck, whichever you prefer.
We always reserve the right to cancel a reservation if there is severe weather. However, if weather conditions are marginal when we drop off the unit, and you decide to keep the unit, please do not allow children to play in the unit while it is raining. The units become very slippery when they get wet and slipping can injure children as well as adults.
No, the unit will not harm your lawn. We place a tarp down under the bounce house to make sure the movement will minimize any damage. We place stakes in the yard to help anchor the unit, but this does not do permanent damage.
Yes. An adult supervisor MUST be present when anyone is in the unit to ensure it's safely operated. In addition, the supervisor is there to help individuals get in and out of the unit safely.
There is common misconseption that bounce houses are not safe. Our experience has shown with proper preventative maintenance each time a rental is booked and recieved, injuries linked to equipment failure do not occur. This includes a leaf blower cleaning, power wash and sanitation, and inspection to ensure there are no damages that could harm customers or their children.

In addition, our bounce houses are made of heavy duty 18.5oz, fire retardant vinyl with double and triple stitching -making them the strongest in the industry! Our bounce houses are placed over industrial tarps to protect the unit from various ground surfaces. Straps and stakes are also a must to secure the unit from moving while entertaining. Our staff is friendly, knowledgable, and always on time!
Absolutely. We have a General Liability Policy for our bounce houses. A copy can be given on request.
If you have any other questions, please feel free to call us any time at: 603-892-1659